At Echo Clothing Store, where tradition meets contemporary elegance, we are committed to ensuring your complete satisfaction with every purchase. Our detailed shipping and returns policy reflects our dedication to quality craftsmanship and exceptional customer care.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Time
We offer two convenient shipping options to serve our global customers (excluding Asia and select remote regions):
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes tracking and insurance
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Includes basic tracking
Returns & Exchanges Policy
Important: You have 15 days from the date of delivery to initiate a return or exchange request.
Eligibility Criteria
To be eligible for return or exchange, items must meet the following conditions:
- Item must be in original condition – unworn, unwashed, and undamaged
- Original tags must be attached
- Item must be in original packaging
- Proof of purchase or order number is required
Non-Returnable Items
For hygiene and quality preservation, the following items cannot be returned or exchanged:
- Scarves & Stoles (due to intimate nature and hygiene considerations)
- Dupattas (when purchased separately)
- Items marked as “Final Sale” or “Clearance”
- Personalized or custom-made garments
Return & Exchange Process
Step 1: Initiate Your Request
Within 15 days of receiving your order, email us at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.
Step 2: Wait for Approval
Our customer service team will review your request and respond within 1-2 business days with approval and detailed return instructions.
Step 3: Package Your Item
Carefully pack the item in its original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
Step 4: Ship Your Return
Ship the package to our returns address. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Returns Address:
Echo Clothing Store Returns Department
4125 Hillside Street
Mesa, US 85205
Refund Information
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping charges are non-refundable
- Return shipping costs are the customer’s responsibility, unless the return is due to our error
Exchange Information
For exchanges:
- We will ship your requested replacement item once we receive your return
- If the requested item is unavailable, we will issue a refund or offer store credit
- Exchanges are subject to product availability
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Echo Clothing Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [Please specify reason] For Exchanges: [Requested replacement item details, if applicable]
Please provide instructions for proceeding with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Need Assistance?
Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges:
Email: [email protected]
Response Time: 1-2 business days
We appreciate your trust in Echo Clothing Store and are committed to ensuring your satisfaction with our traditional yet contemporary fashion collections.
Embrace tradition with modern elegance.