At Echo Clothing Store, where tradition meets contemporary elegance, we take pride in crafting each Anarkali, Kurta, and Sari with meticulous attention to detail. We want you to be completely satisfied with your purchase, and our returns and exchanges policy reflects our commitment to quality and customer care.
Important Information: You have 15 days from the date of delivery to initiate a return or exchange request.
Eligibility Criteria
To be eligible for a return or exchange, your item must meet the following conditions:
- Item must be in its original condition – unworn, unwashed, and undamaged
- Original tags must be attached
- Item must be in its original packaging
- Proof of purchase or order number is required
Non-Returnable Items
For hygiene and quality preservation reasons, the following items cannot be returned or exchanged:
- Scarves & Stoles (due to intimate nature and hygiene considerations)
- Dupattas (when purchased separately)
- Items marked as “Final Sale” or “Clearance”
- Personalized or custom-made garments
Return & Exchange Process
Within 15 days of receiving your order, email us at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.
Our customer service team will review your request and respond within 1-2 business days with approval and return instructions.
Carefully pack the item in its original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
Ship the package to our returns address. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Returns Address:
Echo Clothing Store
Returns Department
4125 Hillside Street
Mesa, US 85205
Refund Information
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer, unless the return is due to our error
Exchange Information
For exchanges:
- We will ship your requested replacement item once we receive your return
- If the requested item is unavailable, we will issue a refund or offer a store credit
- Exchanges are subject to product availability
Return Request Template
Please use the following template when emailing your return or exchange request to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Echo Clothing Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify reason]
For Exchanges: [Requested replacement item details, if applicable]
Please provide instructions for proceeding with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Need Assistance?
Our dedicated customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Response Time: 1-2 business days
We appreciate your trust in Echo Clothing Store and are committed to ensuring your satisfaction with our traditional yet contemporary fashion collections.
Embrace tradition with modern elegance.